NIADA Partners With Fort Worth Dealerships To Offer CPO Vehicles

RB Sales & Leasing and 6th Gear Auto, both of Fort Worth, Texas, are now proud members of the NAIAD Certified Family. To celebrate, NAIAD held kickoff launches at both dealerships.

“It’s important to us to be here,” said Mike Sims, business development manager for program administrator Warrantech. “Not only to us as a whole, but to these dealerships as a client, as a partner of ours with TIADA and NIADA, and everything we do.”

Scott Lilja, NIADA’s senior vice president of member services, was also on hand to offer support and explain the benefits of partnering with NIADA. “We’ve been around for 73 years protecting dealers’ interests, putting together programs to help them get to that next level in terms of differentiation and quality, and trust and transparency with consumers. And that’s what the NIADA CPO program is really about.”

The NIADA Certified Pre-Owned Program offers high‐quality used vehicles backed by a powerful warranty with nationwide reach and by NIADA – a national association whose more than 15,000 members are dedicated to integrity and subscribe to a strict Code of Ethics.

For a vehicle to be considered “NIADA Certified,” it must undergo a 125-point inspection conducted by a licensed repair facility and be backed by a rigorous vehicle history report. Once all requirements have been met, dealers are then able to offer these vehicles to their customers along with a number of features and benefits:

  • A CARFAX vehicle history report
  • Special financing for qualified customers
  • Flexible, fully customization warranty options
  • Roadside assistance, towing, vehicle rental and lost key/lockout service

Offering these benefits is already paying big dividends for both dealerships. “My turnover is in the 40s now and that’s what I’m really proud of,” said Chris Johnson, owner of 6th Gear Auto Sales. “We’re selling cars faster, but more importantly, our systems, our procedures and our policies through Warrantech have helped us sell more cars through our training processes.”

“It adds value to what we’re doing here,” said Shane Collins, general manager for RLB Sales & Leasing. “It adds value to every vehicle we sell. We’ve already seen the uptick – we’re pacing 60 cars this month, last month we did 30 – so we’re excited. It’s going to be a long, happy journey.”

Article Source: https://warrantech.com/blog/november-2018/niada-partners-with-fort-worth-dealerships-to-offe/

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Tips to find the best extended car warranty for your vehicle

Image result for Tips to find the best extended car warranty for your vehicle

All vehicles perform an important role in our daily life activities. Proper care and maintenance for every vehicle is needed, for that we need to spend a lot of money. Our vehicle is one of the most important assets we own. In other words it is a big investment for us. We all buy a vehicle with their manufacturer warranty. Generally the manufacturer’s warranty is for three years. That is why, finding a good extended car warranty is very necessary. Extended car warranty is a contract between the company and the car owner. It covers your car’s unexpected repairs within a certain time period and saves your money in the long run. In present times many companies provide extended car warranty. Always choose an extended warranty carefully and buy from a trustworthy company such as Warrantech. Here are some important tips that will help you to find the best extended car warranty for your vehicle.

1.     Compare different extended car warranty companies

Nowadays we can see that many companies provide extended car warranties. Thus, finding the best extended car warranty is very difficult. That is why;first you need to know what you should be looking for in your extended car warranty. After that you can search for the different companies that provide extended car warranty and compare their company plans, prices and offers. Choose the one that you find right.

2.     Read customer reviews and testimonials

Checking out customer reviews and testimonials is another way to find the best extended car warranty.  Read the reviews posted on the company’s website along with reviews posted on yellow pages, yelp or social media. This way you can get an idea of the customer experience that you can expect while conducting business with the extended warranty company. This small exercise of yours will help you to take the right decision.

 

3.     Need to know what coverage is included?

Before buying an extended car warranty you need to take time to read the inclusions and exclusions before you sign because all extended car warranties are not similar, their plans can be different.  Thus, it is important to know beforehand what coverage is included in your warranty. For example if you are concerned about the electrical system in a vehicle then you need to know if your extended car warranty is considering to cover electrical items or not. It is important for your satisfaction because some extended warranties do not cover scheduled maintenance.

 

4.     Do they cancel extended warranty after purchase?

There is another important thing to be considered when you buy extended warranty. Some warranties allows you to cancel a warranty if you are not satisfied with it and they offer you money back guarantee. Don’t buy extended car warranty if a company does not gives a money back guarantee if you are want to cancel it.  The time period to cancel a warranty and getting back money is almost 30 days.

 

5.     Transferable

Transferable is the best feature for any extended warranty. If you warranties are transferable then it is more beneficial for you because you can easily sell your automobile. By this the new car owner gets the used car with warranty and you can sell your car at overprices.

 

Extended car warranty is the best idea to save money because it covers your car for unexpected repairs. Always buy extended warranty from a trustworthy company because it provides you legally named extended service contracts with better coverage and saves you money.

Tips To Avoid Issues With Your Vehicle Service Contract

A vehicle service contract (VSC) is a smart choice for customers interested in protecting themselves from the high costs of vehicle repair. You just need to make sure you know what you’re getting and what to expect in the event that the unexpected happens. Prior to purchasing or filing a claim, here are a few things to consider to ensure that there are no surprises down the road.

  • Make Sure You Aren’t Currently Under Warranty – Check to see whether the coverage of your service contract overlaps with a manufacturer’s warranty. A vehicle service contract might not be right for you if you are already covered. However, if your warranty is about to expire or you are looking for supplemental coverage then purchasing a VSC makes a lot of sense.
  • Know What Your Vehicle Service Contract Covers – Not all vehicle service contracts cover all repairs. Take time to read the inclusions and exclusions to be sure that you’re getting the coverage you want and know when coverage might be denied. For instance, if a contract states that only mechanical breakdowns will be covered, problems caused by normal wear and tear might be excluded.
  • Be Aware Of The Length Of Your Coverage – It happens to the best of us. You think you’re covered, only to find out that your plan has already expired. Make sure your coverage is up to date. And if the service contract lasts longer than you expect to own the car, find out if it can be transferred when you sell the vehicle.
  • Perform Regularly Scheduled Maintenance – Under the contract, you may have to follow all recommendations for routine maintenance, such as oil and spark plug changes. Failure to do so could void the contract. Find out if the contract prohibits you from performing routine maintenance yourself or from taking the car to an independent dealer for work. Also, be aware that unapproved modifications or installing wrong parts could void your service contract as well.
  • Keep All Service Records And Receipts – Create a file to keep track of all the repairs that were performed on your vehicle and be sure to include all receipts. This will come in handy if you ever have to put your vehicle service contract to use. Your claim could be denied if you are unable to show that the vehicle was properly maintained.

For more details about Warrantech feel free to visit: https://warrantech.com/blog/september-2018/tips-to-avoid-issues-with-your-vehicle-service-con/

Customer Commitment – How Our Service Aligns With Your Business

The Warrantech team understands the importance of a positive service experience. We see ourselves as an extension of our business partners on every call and every transaction we make. That’s why we provide our customer service team with the knowledge, training, skills, resources and environment needed to provide an exceptional service experience with every customer.

We also follow a few simple guidelines to maintain high customer satisfaction.

1. Strive To Be The Best
We continuously go out of our way to make sure the quality of service provided to all customers is first-rate. Our quality assurance team monitors all personnel on a daily basis and provides feedback on:

  • Performance and professionalism
  • Customer interaction
  • Procedural adherence
  • Claims adjudication
  • System usage and documentation
  • Call lengths

The Warrantech management team also works to identify strengths and weaknesses so that we can effectively manage our workforce and optimize service.

2. Create A Positive Experience
Our proactive approach creates a customer who is not only satisfied with the outcome of the transaction, but a customer who walks away from the encounter with a confident outlook on their extended service contract, and, most importantly, your business. Through continual training and monitoring, we are able to establish consistency in each interaction and deliver a positive customer experience.

3. Provide Value
Exceptional customer service starts on day one and is built into every service plan program we create. Our transparent approach to claims and loss data, as well as customer service metrics, ensures that Warrantech service plans are priced fairly and provide value to your consumers without being confusing, hard to use, or deceiving.

4. Deliver The Best Possible Solution 
Our flexible approach to service contracts allows us to work jointly with our business partners to ensure the service contract utilized for each program meets their specific needs. Our dedicated team takes time to evaluate your business objectives, determine program structure, and set up administration and support in a way that will help drive customer loyalty and provide the best service possible.

Article Source: https://warrantech.com/blog/august-2018/customer-commitment-%E2%80%93-how-our-service-aligns-with/

Krietz Auto named NIADA CPO Dealer of the Year

Award Recognizes Maryland Dealership’s Rapid Rise to Certified Pre-Owned Success

Krietz Auto, a dealership in Frederick, Md., run by Charlie and Kim Krietz and their sons, Charles and Cory, became the second winner in the award’s three-year history after Todd Hoagey of Auction Direct USA claimed the first two honors.

The award recognizes the quality of dealership operations, the vehicle certification process, the number of CPO vehicles sold and the dealer’s commitment to providing a better product and level of service to his customers and the community.

In accepting the award, Charlie Krietz, who founded Krietz Auto as an auto repair shop 35 years ago, choked up with emotion as he recalled his journey to success.

“The dream I had, the vision, going through the recession and the hardships we went through with the family … to be here today, among a lot of great people, is incredible,” he said. “We’ve had a lot of help. … but our hunger and desire to survive, the passion – it was there.”

When he had to pause to compose himself, Krietz apologized. “I’m a little passionate,” he explained.

While Krietz Auto has been in business 35 years and was Maryland’s nominee for the 2017 National Quality Dealer award, it was only a year and a half ago that Charles Krietz met with Mike Sims of NIADA CPO administrator Warrantech to discuss getting involved in the program.

“I got with my family and said, ‘I met a really good guy today, and I think this is going to be a really good thing for us,’” Charles Kreitz recalled. “Fast forward a year, and we’re standing here getting this award.”

Now Krietz Auto is among the top operations in NIADA CPO sales, at about 180 CPO units per month. The Krietzes certify 100 percent of their qualifying vehicle inventory and have made major investments in training their 50-member staff in CPO sales, marketing, digital merchandising and reward/recognition incentive programs.

As a result, the dealership has doubled its F&I gross margin per unit since launching CPO program.

Krietz Auto is also very involved in its community as a major contributor to local organizations and programs such as 4H scholarships, Toys for Tots and youth sports teams.

Charles Krietz invited his fellow independent dealers to get in on the CPO action.

“Hopefully, all you guys can learn all about the program,” he said. “It’s a really great program. Look into it — you’re not going to go wrong.”

Article Source: https://warrantech.com/blog/june-2018/krietz-auto-named-niada-cpo-dealer-of-the-year/

Stand Out From The Background Noise

One day as he drove to work, Chris Johnson noticed there were so many dealerships along the road that it looked like one huge car lot.

“You could not tell where one began and the other finished,” said Johnson, owner of 6th Gear Auto Sales in Fort Worth, Texas.

Johnson, who had established his independent dealership in 2011, knew he had a better operation than most. He had grown up in the business and had been taught by his father, a successful dealer.

The problem was how to distinguish his operation as special among the two hundred used car operations within a five-mile radius of his store.

The more he thought about the competition the more he thought the best way to increase his business would be to broaden his base from the used car row of Fort Worth to the national market by way of the Internet.

The problem was, he found the same clutter on the web that he’d seen on the street around his physical lot.

The same problem of how to stand out among all the car lots trying to be heard also exists on eBay, Carfax or any other of the many automotive listing services.

As Johnson studied the problem it became clear that if he wanted to stand out, whether on the street or on the Internet, he was going to need a certified pre-owned product.

Johnson had built 6th Gear Auto Sales from the ground up. He wanted to see the business thrive and provide income for his family and his employees for a long time to come.

“I realized that without being able to advertise certified pre-owned, I would lose the 60 percent of the market that is currently looking for the comfort of a certification program,” he said. “Sixty percent is a large segment. Not all of them know exactly what certified is and what it means, but they know it is something special and they want it – or at least the option of having it.”

Johnson knew to take 6th Gear where he wanted it to go, he would have to find a certified pre-owned program his customers could afford. He also knew his options were limited as an independent dealer.

“There are not many national programs to choose from,” he said. “The factories have their programs but they are exclusive to franchises – and they’re way too expensive.”

Eventually, Johnson came across a program that was tailor-made for his operation – the NIADA Certified program.

“First off, it was a National Independent Automobile Dealers Association program,” he said. “Since I was already a member of the association, that made me feel confident.

“When I found out it was backed by Warrantech, the same people who handle General Motors CPO and Mazda’s and Bentley’s programs, I knew this would be the program for us.”

Johnson’s employees love the changes that have come out of becoming an NIADA CPO dealership.

“It has been a culture change for us,” finance manager John Frymire said. “People see the certified cars on the Internet and because there is a warranty protecting them, they don’t mind coming from a long way away to buy our cars.”

There has been a big change in the inventory because the cars are selling faster. Johnson said he had 90-  to 120-day turn of inventory before the CPO program – now he is at 47 days and is working toward turning his 70-car inventory in as little as 30 days as his operation becomes more known for having certified pre-owned inventory.

“The news is spreading like wildfire on both the Internet and in the community,” 6th Gear salesman Elvys Agreda said, “and that is good for business.”

Want to stand out from the background noise in the used car market? Just ask Chris Johnson how adding NIADA Certified Pre-Owned vehicles changed his business.

Article Source: https://warrantech.com/blog/june-2018/stand-out-from-the-background-noise/

Filing A Claim – A Customer’s Perspective

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim. 

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle … somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me “we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

For more details about Warrantech you feel free to visit: https://warrantech.com/blog/may-2018/filing-a-claim-%E2%80%93-a-customer%E2%80%99s-perspective/