Filing A Claim – A Customer’s Perspective

The following advice comes from a Warrantech customer who purchased an extended service plan for a tablet. All claims are handled differently – depending on product, problem and usage – but hopefully this provides you with some insight as to what to expect and how you can be prepared in the event that you need to file a claim. 

I was a little unsure about purchasing this accident plan for my new tablet. However, my tablet fell off an elliptical trainer and was trapped between the moving metal arms of the machine. It ended up bent into a semi-circle … somehow still working but definitely no longer reliable, and no longer fitting in its case. So I filed a claim. They exceeded my expectations in several ways:

1) I had never finished registering the product when I first received it. But they helped me finish the registration process a year late, which they totally could have declined to do.

2) They sent me a shipping label, and I put the broken tablet in the mail 3 days before my coverage period was up. I called and they assured me “we will see this repair through to completion even if it extends past the time of your insurance coverage, because you were covered when you made the claim.”

3) They needed replacement parts, and those took time. But both times when I called for an update, I was given great service and reliable times for expected repairs.

4) The item shipped earlier than expected, and when I got it back it looked brand new and works perfectly.

I am totally surprised to be saying this because my expectations were low, but I am 100% happy with my service experience. It was absolutely worth the money!

For more details about Warrantech you feel free to visit: https://warrantech.com/blog/may-2018/filing-a-claim-%E2%80%93-a-customer%E2%80%99s-perspective/

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Tips For Choosing The Vehicle Service Contract That’s Right For You

So you are finally purchasing that vehicle you’ve always wanted and are overcome with an enormous sense of bliss. Your first thought is to fill out the paperwork as fast as possible so that you can grab the keys, hit the road and show your new car off to all your friends. However, as thrilling as ownership can be, you still have some important decisions to make.
Do you have enough money to take care of it? What happens if something goes wrong? This is a major purchase and it would be a huge mistake for you to get caught up in the excitement without taking some time to think about what you will do once the inevitable happens and your car needs service.
That’s where a vehicle service contract (VSC) can help – by alleviating the maintenance and repair costs that come with owning a car, truck or SUV. So which VSC do you choose? Here are a few things to consider, so that you can take care of business and get back to enjoying your new ride.
How Long Do You Plan On Owning Your Vehicle?
If you only intend on having the car for a few years, a long-term contract probably isn’t on your radar. However, if you plan on driving your vehicle for a long time then you definitely want a VSC. It’s a great complement to an older vehicle that’s no longer under warranty.
What Does The Plan Include?
Not all people share the same driving habits, so you’ll want a plan that is tailored to the way you drive and the type of vehicle you have. Make sure you know what the plan covers, and be sure to consider the number of miles and length of coverage. Also be aware of the deductible to determine if it fits within your budget.
Are You Focusing Too Much On Price?
“You get what you pay for” is a good rule of thumb, and a cheaper contract usually comes with a higher deductible. The price might look good on paper, but if the VSC doesn’t provide the coverage that you need, then it’s going to be worthless to you.
Have You Read The Contract Carefully?
Don’t make assumptions. One of the biggest mistakes customers make is signing a service contract without getting the specific coverage they want. And the last place you want to be when you find out that you’re not covered for benefits such as roadside assistance is when your car breaks down and leaves you stranded in the middle of nowhere.
Are You Rushing Through The Process?
Take your time. See something in the contract that you don’t understand? Get clarification and make sure that you are comfortable with what you’re signing.
Did You Get All Of Your Questions Answered?
Be proactive. You definitely don’t want to be in a service center at a later date asking defensive questions like, “What do you mean that’s not covered?” Find out now.

Customizable Plans, Turnkey Solutions

Not all extended service plan programs are the same. And, likewise, not all companies have the same needs. For some businesses, that might mean a comprehensive suite of business tools, a replacement and repair program and accidental damage from handling protection. While others might require rollout training, ongoing sales support and help with their point-of-sale materials.
Customizable programs are Warrantech’s key specialty. Our modular “menu” solutions allow our clients to build a unique program based on specific goals. As the needs and capabilities of our partners change, our modular approach ensures the program adapts to the desired outcome, while maintaining the financial and/or administrative integrity of the program. By choosing from our full suite of services, partners leverage Warrantech’s core competencies to best serve their needs.
Administrator
• World-class administration services for consumer product service contracts, vehicle service contracts, financial product programs and ancillary products.
• Management of state/lender filings, dealer agreements, policy and procedure manuals, program compliance: including marketing materials review/approval.
• Ability to integrate seamlessly with partner systems.
Obligor
• Licensed obligor in all 50 states and Canada. Ability to serve in any capacity.
• We can begin as the obligor, while the client secures the necessary licenses, and then transition the role as needed.
Insurer
• Offer CLPs and other direct insurance policies in all relevant jurisdictions that can accept risk for all programs.
• Support all First Dollar and Excess of Loss structures to provide flexibility and speed to market.
• All carriers are “A” rated by A.M. Best.
Reinsurer
• Fully able to support reinsurance models, ranging from a pure fronted transaction to various quota shares and excess of loss programs.
• Ability to create risk sharing captive structures for individual dealers, dealer groups and parent company (offshore and onshore options available).
• Internal financial department able to provide all the necessary cession statements to the captive in a clear, concise and easy to understand format.

Dealerscope Warranty Roundup: Standing Out In 2018

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine as part of a discussion on upcoming company initiatives. The following is an excerpt, providing a brief glimpse of what Warrantech has in store for 2018 to help CE and appliance dealers increase their extended service plan offerings and give customers the most value for their money and a worry-free shopping experience. 
Warrantech is offering its retail partners a new smartphone app/platform. Developed by AmTrust Innovation with collaboration from Warrantech, it allows consumers to automatically add their connected devices to a dynamically priced service plan.
Using the app, customers can purchase protection on a number of connected devices including smart TVs, tablets, connected thermostats, smart speakers, hubs and network routers against power surge, mechanical breakdown and accidental damage. Customers also have access to live on-demand technical support and in-person installation services from a nationwide network.
For participating partners who want to offer the program, we offer a white-label version of the app and other revenue-sharing opportunities. This new technology lets their customers identify devices in real time, catalog them and customize the protection level that they desire.

AmTrust Mobile Solutions – Covered. Connected. Confident.

Did you know that you can offer your customers smartphone coverage through our company?

AmTrust Mobile Solutions is a suite of mobile device protection and support services that provide your consumers with the protection that they need. Economic and hassle-free, this coverage allows for the repair or replacement of damaged or lost mobile devices quickly and efficiently with one of two options:

  1. If the damaged device is repairable, your consumers may have access to an authorized local service center for repairs while they wait.
  2. If an authorized local service center is not available, we will send a replacement unit, on an expedited basis, from our state-of the-art fulfillment center following claim submission.

Easy Claims Processing

AmTrust Mobile Solutions’ domestically located claims center is staffed with specialists who provide prompt and professional assistance. Available seven days a week, the claims center can also be accessed online. Our family of industry-leading customer support service centers has processed more than $1 billion in claims and is accredited by the Better Business Bureau.

Fully Supported

AmTrust Mobile Solutions appreciates that point-of-sale materials are critical in promoting and disclosing the various aspects of a program. That’s why we offer a marketing staff to design private label marketing materials or provide you with our own branded promotional items. Plus, we maintain strict adherence to each client’s branding requirements and possess an in-depth understanding of the legal and compliance issues associated with insurance product marketing.

A Dependable Business Partner

Working with AmTrust Mobile Solutions is easy. Whether your business is big or small, we can offer a carrier-grade program to suit your unique needs and exceed your customers’ expectations. From initial on-boarding to ongoing customer service, we can deliver customized mobile device protection solutions, provide complete administrative support and tailor the program to your financial requirements.

For more details about Warrantech feel free to visit: https://warrantech.com/blog/february-2018/amtrust-mobile-solutions-%E2%80%93-covered-connected-con/

The 3 C’s: Tips for Purchasing a Vehicle Service Contract

Purchasing a vehicle service contract can be a confusing and intimidating process. There’s a lot to consider and, in some cases, a lot of money involved. That’s why we’re here to help take the guesswork out of the decision-making process and make sure you get exactly what you’re looking for. It’s easy. All you have to do is remember the three C’s of service contracts – cost, coverage and commitment.

Cost
First, you’ll want to determine if the car is worth the added investment. Do you plan on putting a lot of miles on it? Does the particular make and model have a history of needing frequent repairs?

You’ll also want to keep in mind that just because a plan is cheaper, that doesn’t mean that it’s better. In some cases, a company might sell you a less expensive plan that doesn’t provide the same level of coverage. Look for a good service contract that can offer you exceptional long-term savings and value. A few things to consider in association with the cost of your plan include:

• 24-hour technical assistance and access to qualified service professionals
• Value-added extras such as discounts on hotels and restaurants, rental car benefits, locksmith services and 24-hour roadside assistance
• Paying in advance could save you money later at the time of service
• In some cases, a service plan can pay for itself in just one repair

Coverage
Next, consider the vehicle type and the best type of coverage for it. For instance, if you have a vehicle that you intend to keep for long time, you’ll want a plan that takes high mileage into account. At the opposite end of that spectrum, if you simply want to protect your vehicle’s appearance, a supplementary protection plan is probably in your best interest. Warrantech has several options you can choose from that encompass a wide variety of services:

• CustomEdge Plus – Provides you with the flexibility to pick your plan, length of coverage, miles of coverage and deductible
• RepairMaster Service Drive – Complete coverage for cars, trucks and SUVs
• MileEdge – Perfect for unpredictable, high-mileage vehicles, this plan covers costs associated with an automobile breakdown
• SecureEdge – Covers costs to repair or replace any breakdown of parts, except engine, turbocharger/supercharger, transmission, transfer case and drive axle components
• OwnerEdge – Offers powertrain vehicle protection
• PowerEdge – For motorcycles, scooters, ATVs, snowmobiles and other recreational vehicles
• CampersEdge – For motorhomes, travel trailers, fifth wheels, pop-ups and slide-ins

Commitment
Finally, keep in mind that as the owner of the service contract, you are responsible for fulfilling the terms and conditions outlined within. As such, you’ll want to:

• Read the contract paperwork carefully and make sure you understand the coverages and exclusions
• Follow all the manufacturer’s recommendations for routine maintenance. Failure to comply with these requirements could void the contract
• Register your plan online if the provider has a website page that allows you to do so
• Keep your contract paperwork, receipts, maintenance reports and contact numbers in a safe place where you can easily access them. This will make ownership and claim submission simple and easy

To learn more about our vehicle service contracts, visit warrantech.com

Article Source:https://warrantech.com/blog/january-2018/the-3-c%E2%80%99s-tips-for-purchasing-a-vehicle-service-c/

How Warrantech Differentiates Itself From The Competition To Help Your Business

Infrastructure Scalability
One of the core strengths of AmTrust (Warrantech’s parent company), and a major reason why AmTrust was recently ranked as one of Fortune’s 100 Fastest Growing Companies, is the scalability of the our infrastructure. Rapid expansion capability is a hallmark of AmTrust and woven into the fabric of the company. Over the past 10 years, AmTrust has successfully integrated more than 2,700 new client programs and completed over 40 acquisitions.

Proficient Project Management
A skilled team of project managers effectively facilitates the integration process using proven methods to implement new programs and meld new companies into the Warrantech ecosystem. Each transaction poses unique program integration challenges, but our project managers collaborate with the various business teams to accomplish the desired results.

Built-in Expandability
Warrantech maintains facility space and IT resources solely for new programs and implementations. We have the ability to add significant resources to facilitate your business and can do so in a rapid manner.

Skilled Workforce
Warrantech is adept at quickly amassing its workforce to accommodate new programs. Our Dallas, Texas location affords us access to a dynamic and highly trained workforce. Coupled with robust systems and training programs, Warrantech ensures rapid deployment of new, skilled personnel.

Multiple Product Options
Warrantech maintains “off-the-shelf” products and programs for speed to market, but is equally adept at customizing programs specifically to meet each client’s needs. We are also able to work with each partner’s existing products, if desired.

Customer Service & Claims Adjudication
Warrantech firmly believes that service excellence is the cornerstone of any successful extended service contract program. The service standards and customer experience are mutually established with each of our clients during the implementation phase so that our service team can act as an extension of our clients.

Finance & Accounting
Warrantech has a sophisticated accounting structure and employs very experienced financial professionals. The organization uses the Oracle General Ledger System, which provides tools for effective management control and real-time visibility to financial results. Our accounting and financial statements are audited by the accounting firm of BDO USA, LLP. Relevant parent company financial information is filed as required with the Securities and Exchange Commission. Our program-specific reporting capabilities enhance the overall management and administration of a program by using standard, custom and ad hoc reports to drive strong decision making and provide full transparency. We are compliant with Sarbanes-Oxley and PCI and maintain our SSAE16 certification.

Marketing Development
Warrantech employs a full-time, dedicated service contract marketing team. We also leverage third-party expertise to ensure that we are constantly providing robust marketing materials and strategies for our clients. This team is well versed in coordinating with the internal departments of our clients to ensure that all marketing requirements and brand standards are maintained.

Missed Point of Sale/Renewal Marketing
We employ a direct marketing team to capture opportunities that were missed at the point of sale by targeting prospects through personalized mail, Internet and/or telemarketing campaigns—all designed in conjunction with our partners. This team also manages our renewal program, which offers customers extended coverage and flexible payment terms, while providing additional revenue and brand loyalty to our partners.

Training & Field Services
Depending on each client’s needs, our training staff has the ability to build a custom field support program focused on:

• Internal program training: to ensure all of the Warrantech individuals assigned to this program have a full understanding and expertise with your culture and philosophy, the products and systems, sales and marketing approach, and customer experience standards. This training would be required before any individual would be permitted to touch any part of your program.

• Retail store and management training: to provide customized training, best practices, information on the products and systems, and general sales development.

Visit warrantech.com or give us a call at 800.833.8801 to learn more about how we can best support your business.